Shipping, Exchange & Refund Policy
Preciosa Phase | Last Updated: 7th August, 2025
At Preciosa Phase, we curate and sell 100% authentic, pre-loved luxury goods. Please note that many of the items are gently used, and may show minor signs of wear. We encourage customers to carefully review product images and descriptions before making a purchase.
Domestic Shipping
• We ship pan-India using trusted courier services.
• Standard delivery takes 3–7 working days post-dispatch.
• Tracking information will be shared via email or WhatsApp once dispatched.
• Shipping charges (if applicable) will be shown at checkout.
International Shipping
• International delivery is available. Standard Delivery takes 15 business days.
For special requests, please contact our support team.
Exchange, Return & Refund Policy
We maintain a transparent return and refund process for eligible items. However, due to the nature of pre-loved luxury items, returns are restricted and carefully monitored to avoid misuse.
Eligibility & Timelines
-
Return/Exchange requests must be initiated within 24 hours of receiving your order.
• Contact us via:
• Email: preciosaphase@gmail.com
• WhatsApp: +91 9326142243 -
Returns are not applicable on:
• Discounted items
• Items purchased using coupon codes
• Items marked non-returnable on their product page
Return Conditions
3. Items must be returned in their original condition as described at the time of sale, along with:
• Original box/packaging
• Tags or stickers from Preciosa Phase still attached
• All accessories and authentication materials, if any
4. Products that are returned incomplete (missing tags, packaging, or accessories) or show signs of use or damage will not be accepted.
5. Tampered serial numbers, authentication seals, or barcodes will void the return eligibility.
6. Customers must not tamper with or use the item prior to initiating a return.
Return Process & Shipping Costs
7. The product must be shipped to Preciosa Phase within 5–6 working days of initiating the return request.
8. The customer is responsible for all shipping charges involved in returns/exchanges (to and fro).
9. If the return does not meet the above conditions, Preciosa Phase reserves the right to reject the return, and the product will be sent back at the customer’s expense (additional shipping charges may apply).
Refund Process
10. If your return request is approved after inspection, a refund (minus a ₹3,000 processing fee) will be issued to your original payment method within 15 working days of us receiving the returned item.
11. Refunds will not be issued in cases where:
• Products are found to be damaged due to misuse or improper handling
• Original packaging and tags are missing
• Items have been used, washed, or altered after delivery
Exchange / Credit Note Option
• Customers also have the option to request a store credit voucher instead of a refund.
• Store credit is valid for 1 year from the date of issue and can be used for future purchases on our platform.
Important Notice
• All products are sold “as-is”, without express or implied warranties regarding durability or performance.
• Every item is authentically verified and quality-checked before listing.
• By purchasing from Preciosa Phase, the customer acknowledges acceptance of these terms and the pre-owned nature of the product.
Need Help?
If you have any questions regarding shipping, returns, or your order status, please contact our team at:
• Email: preciosaphase@gmail.com
• WhatsApp: +91 9326142243
Thank you for shopping with Preciosa Phase.
We’re proud to support sustainable luxury and offer a safe, secure experience for both buyers and sellers.